If you can't find your answers in the FAQ below or the Test instructions, contact us anonymously on the Chat (bottom right of the screen) or Messenger. During opening hours (weekdays 8 AM - 8 PM, Saturdays from 10 AM) we will respond as quickly as possible.

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Frequently Asked Questions

When are my ordered tests delivered home?

If you ordered before 20:00, your tests are shipped the next working day with DHL. We send you a shipment confirmation shortly before your order is handed to DHL, as well as a tracking code. DHL usually delivers in 1 working day.


Locate the day your order arrives - if all runs smoothly - in the table below.

Ordered → Delivered
Monday → Wednesday
Tuesday → Thursday
Wednesday → Friday
Thursday → Monday
Friday → Tuesday
Saturday → Tuesday
Sunday → Tuesday

Exceptions

In some cases, your order comes in a working day later. For example when:

  • One of the days is a public holiday
  • Your order came in after 20:00
  • DHL needs more than 1 day (e.g. due to a remote address, Black Friday, Covid)

Personal communication about delays is impossible, as our service is setup for anonymity. This means we don't know who is affected when there is a delay. Feel free to reach out at any time if you believe your order should have been delivered already!

When will my test results be ready?

How do I take a sample?

Are tests reimbursed by healthcare insurance?

What about the environment?